SHIPPING
DELIVERY COSTS & TIMEFRAMES
The below timeframes do not include order processing times. They are estimates provided by our delivery partners. We are not responsible for any transit delays caused by the carriers.
All shipping services include tracking
WITHIN AUSTRALIA
| Service | Cost | Estimated Transit Time |
| Express |
FREE on orders over $140 $12 on orders under $140 |
1 - 4 business days |
| Standard | $9 on orders under $140 | 3 - 10 business days |
*Parcels going to NT may take an extra 1-2 business days
INTERNATIONAL SHIPPING
All international orders may be subject to duties, taxes and other related customs charges upon arrival in your country. It is the customer's responsibility to pay them. Please refer to CUSTOMS DUTIES & TAXES below.
We cannot ship to PO Boxes outside of Australia
UNITED STATES
| Service | Cost | Estimated Transit Time |
| Express |
FREE on orders over $250 AUD (approx. $175 USD*) Orders over $100 AUD - discounted rate at checkout $35 AUD on orders under $100 |
4 - 7 business days |
*the above USD conversion is based on current exchange rates and may fluctuate.
CANADA
| Service | Cost | Estimated Transit Time |
| Express |
FREE on orders over $250 AUD Orders over $100 AUD - discounted rate at checkout $35 AUD on orders under $100 |
4 - 7 business days |
UK & WESTERN EUROPE
| Service | Cost | Estimated Transit Time |
| Express |
FREE on orders over $250 AUD Orders over $100 AUD - discounted rate at checkout $32 AUD on orders under $100 |
4 - 7 business days |
We ship to following countries in Western Europe:
Austria, Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland
Above rates do not apply to Iceland - see Rest of World
NEW ZEALAND
| Service | Cost | Estimated Transit Time |
| Express |
FREE on orders over $200 AUD $23 AUD on orders under $200 |
6 - 11 business days |
ASIA
| Service | Cost | Estimated Transit Time |
| Express |
FREE on orders over $250 AUD Orders over $100 AUD - discounted rate at checkout $31 AUD on orders under $100 |
4 - 7 business days |
Currently shipping to: Singapore & Malaysia
REST OF WORLD
| Country | Service | Cost | Estimated Transit Time |
| Iceland South Africa |
Standard |
FREE on orders over $250 AUD Orders under $250 - calculated at checkout |
10 - 18 business days |
| UAE Mexico |
Express |
FREE on orders over $250 AUD Orders under $250 - calculated at checkout |
4 - 7 business days |
ORDER PROCESSING
We endeavour to process all orders within 1-3 business days of receiving your order. Orders with express shipping will be prioritised and processed first.
Whilst we try our best to get all orders out promptly, the above timeframe is a general guideline which is subject to delays during public holidays, sales or busier periods.
Once your order has been shipped, you will receive an email notification containing your tracking number. These emails may sometimes land in your spam folder, so please don't forget to check that!
CUSTOMS DUTIES & TAXES
Your order may be subject to import duties, taxes and other related customs clearance fees which are incurred once a shipment reaches it's destination country. They are imposed by the relevant authorities in the destination country and SANS TROU is not responsible for these charges, in the event they are applied. We have no control over the amount charged and these extra charges are not included in the checkout total on our website.
We are unable to refund parcels that are not delivered due to unpaid customs duties and/or taxes as they are the responsibility of the customer, as the receiver.
DAMAGED OR LOST IN TRANSIT
All items are inspected carefully during packing to ensure they are in perfect condition before we ship it to you. Once the parcel has been forwarded to our shipping carrier, SANS TROU is not responsible for any damages or loss that may occur during transit.
We are unable to refund lost parcels or parcels that could not be delivered due to missed deliveries.
If you think that your parcel may be lost, please contact us at support@sanstrou.com and we will do our best to help you locate it. As the customer or receiver, you will be responsible for filing any claims with the shipping carrier.
SHIPPING DETAILS
Please ensure that all shipping details entered at checkout are correct. SANS TROU will not be held liable for unsuccessful shipments due to incorrectly inputted addresses.
PRE-ORDER ITEMS
Items that are available for pre-order will be stated in the description on the product's page. It will be shipped out according to the estimated shipping date on that page. That date may subject to delays that are unfortunately beyond our control.
If an order contains both in-stock and pre-order items, it will be shipped together once all items are available.