Shipping Worldwide | Complimentary Gift Wrapping

SHIPPING


We are currently experiencing longer than usual delivery times due to the pandemic. Our shipping partners globally are facing disruptions & delays and are unable to provide guaranteed delivery timeframes at the moment. You can follow the whereabouts of your parcel via it's tracking page. We sincerely thank you for your patience!

SHIPPING COSTS & TIMEFRAMES

The below timeframes do not include order processing times. They are estimates provided by our delivery partners. We are not responsible for any transit delays caused by the carriers.

  All shipping services include tracking  

WITHIN AUSTRALIA 

We are unable to deliver to Australian PO boxes or Parcel Lockers.

Service Cost Estimated Delivery Time
Standard FREE on orders over $80

$8 on orders under $80
3 - 10 business days
Express

FREE
on orders over $150

$7 on orders over $80
$14 on orders under $80
 1 - 4 business days

INTERNATIONAL SHIPPING

All international orders may be subject to customs duties & tax upon arrival in your country. It is the customer's responsibility to pay them. Please refer to CUSTOMS DUTIES & TAXES below.
  
NEW ZEALAND
Service Cost Estimated Delivery Time
Standard FREE on orders over $250 AUD

$12 on orders under $250
10 - 16 business days
UNITED STATES
Service Cost Estimated Delivery Time
DHL Express
FREE on orders over $300 AUD
(approx. $220 USD*)

$30 AUD on orders over $100 AUD
$40 AUD on orders under $100 AUD
4 - 6 business days
Standard $19 AUD 15 - 28 business days
*the above USD shipping cost is based on current exchange rates and may fluctuate.
CANADA
Service Cost Estimated Delivery Time
Standard FREE on orders over $250 AUD

$19 on orders under $250
15 - 28 business days
UK & WESTERN EUROPE
Service Cost Estimated Delivery Time
Standard $19 AUD 15 - 28 business days
We ship to following countries in Western Europe:
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland
REST OF WORLD
Service Cost Estimated Delivery Time
Standard Calculated at checkout 15+ business days
Rest of World includes the following countries that we ship to:
Israel, Lebanon, Egypt, Georgia, Poland, Romania, Turkey, Morocco, South Africa, Brazil, Mexico, Jordan, Mauritius, Serbia, Indonesia, Japan, Malaysia, Maldives, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam, Fiji, UAE*, Saudi Arabia*

*All shipments to Saudi Arabia & UAE require a PO Box address

ORDER PROCESSING

We endeavour to process all orders within 1-3 business days after receiving your order confirmation email. Whilst we try our best to get all orders out quickly, the above timeframe is a general guideline which is subject to delays. We appreciate your patience. 
Once your order has been shipped, you will receive an email notification containing your tracking number. These emails may sometimes land in your spam folder, so please don't forget to check that!

CUSTOMS DUTIES & TAXES

Your order may be subject to import duties, customs and/or taxes which are incurred once a shipment reaches it's destination country. They are imposed by the relevant authorities in the destination country and SANS TROU is not responsible for these charges, in the event they are applied. We have no control over the amount charged and these extra charges are not included in the checkout total on our website.

DAMAGED OR LOST IN TRANSIT

All items are inspected carefully during packing to ensure they are in perfect condition before we ship it to you. Once the parcel has been forwarded to our shipping carrier, SANS TROU is not responsible for any damages or loss that may occur during transit.

We are unable to refund lost parcels. If you think that your parcel may be lost, please contact us at support@sanstrou.com and we will do our best to help you locate it. As the customer or receiver, you will be responsible for filing any claims with the shipping carrier.

SHIPPING DETAILS

Please ensure that all shipping details entered at checkout are correct. SANS TROU will not be held liable for unsuccessful shipments due to incorrectly inputted addresses.

PRE-ORDER ITEMS

Items that are available for pre-order will be stated in the description on the product's page. It will be shipped out according to the estimated shipping date on that page. That date may subject to delays that are unfortunately beyond our control.
If an order contains both in-stock and pre-order items, it will be shipped together once all items are available.