SHIPPING
DELIVERY COSTS & TIMEFRAMES
The below timeframes do not include order processing times. They are estimates provided by our delivery partners. We are not responsible for any transit delays caused by the carriers.
All shipping services include tracking
Need help tracking your parcel? Visit our Tracking page
WITHIN AUSTRALIA
| Service | Cost | Estimated Transit Time |
| Standard |
FREE on orders over $140 $10 on orders under $140 |
3 - 10 business days |
| Express |
FREE on orders over $200 $13 on orders under $200 |
1 - 4 business days |
*Parcels going to NT may take an extra 1-2 business days
INTERNATIONAL SHIPPING
All international orders may be subject to duties, taxes and other related customs charges upon arrival in your country. It is the customer's responsibility to pay them. Please refer to CUSTOMS DUTIES & TAXES below.
We cannot ship to PO Boxes outside of Australia
UNITED STATES
| Service | Cost | Estimated Transit Time |
| Standard |
FREE on orders over $100 USD $9 USD on orders under $100 |
6 - 12 business days |
| Express |
$25 USD on orders under $200 |
3 - 6 business days |
CANADA
| Service | Cost | Estimated Transit Time |
| Standard |
FREE on orders over $140 CAD $13 CAD on orders under $140 |
6 - 12 business days |
| Express |
$33 CAD on orders under $280 |
3 - 6 business days |
UK
| Service | Cost | Estimated Transit Time |
| Standard |
FREE on orders over £90 £8 on orders under £90 |
5 - 10 business days |
| Express |
£19 on orders under £160 |
3 - 6 business days |
EUROPE
| Service | Cost | Estimated Transit Time |
| Express |
FREE on orders over $250 AUD Orders over $150 AUD - discounted rate at checkout $40 AUD on orders under $150 |
3 - 8 business days |
We ship to following countries in Europe:
Austria, Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland
Above rates do not apply to Iceland - see Rest of World
NEW ZEALAND
| Service | Cost | Estimated Transit Time |
| Standard |
FREE on orders over $140 NZD $13 NZD on orders under $140 NZD |
4 - 8 business days |
| Express |
$21 NZD on orders under $210 NZD |
2 - 6 business days |
ASIA
| Service | Cost | Estimated Transit Time |
| Standard |
FREE on orders over $150 AUD $14 AUD on orders under $150 |
5 - 13 business days |
| Express |
$31 AUD on orders under $300 |
3 - 8 business days |
Currently shipping to: Singapore, Malaysia, India, Indonesia & Phillipines
REST OF WORLD
| Country | Service | Cost | Estimated Transit Time |
| UAE | Standard |
FREE on orders over 500 AED |
6 - 12 business days |
| Express |
FREE on orders over 850 AED |
4 - 7 business days | |
| Mexico | Standard |
FREE on orders over $200 AUD $23 AUD on orders under $200 |
11 - 19 business days |
| Express |
FREE on orders over $350 AUD $36 AUD on orders under $350 |
4 - 7 business days | |
| Iceland | Standard |
FREE on orders over $200 AUD $19 AUD on orders under $200 |
11 - 19 business days |
| Express |
FREE on orders over $350 AUD $39 AUD on orders under $200 |
5 - 11 business days | |
| South Africa | Standard |
FREE on orders over $200 AUD $18 AUD on orders under $200 |
20 - 25 business days |
| Express |
FREE on orders over $300 AUD $37 AUD on orders under $300 |
10 - 18 business days |
CUSTOMS DUTIES & TAXES
ORDER PROCESSING
We endeavour to process all orders within 1-3 business days of receiving your order. Orders with express shipping will be prioritised and processed first.
Whilst we try our best to get all orders out promptly, the above timeframe is a general guideline which is subject to delays during public holidays, sales or busier periods.
Once your order has been shipped, you will receive an email notification containing your tracking number. These emails may sometimes land in your spam folder, so please don't forget to check that!
DAMAGED OR LOST IN TRANSIT
All items are inspected carefully during packing to ensure they are in perfect condition before we ship it to you. Once the parcel has been forwarded to our shipping carrier, SANS TROU is not responsible for any damages or loss that may occur during transit. We are unable to refund lost parcels.
If you think that your parcel may be lost, please contact us at support@sanstrou.com and we will do our best to help you locate it. As the customer or receiver, you will be responsible for filing any claims with the shipping carrier.
TRACK YOUR PARCEL
Once your order ships, you'll receive a shipping confirmation email with your tracking number. For international customers, this same tracking number works worldwide. For the most detailed updates, we highly recommend using it on your local postal service's website once your parcel arrives in your country.
Find the best tracking link for your country here
UNCLAIMED PARCELS
We are unable to refund parcels that are unclaimed or could not be delivered. If we receive the parcel back, we will issue a refund for the order amount after deducting any shipping costs paid and any associated returns cost.
SHIPPING DETAILS
Please ensure that all shipping details entered at checkout are correct. SANS TROU will not be held liable for unsuccessful shipments due to incorrectly inputted addresses. SANS TROU is not responsible for extra costs incurred should a recipient want to redirect their parcel to an alternative address, whilst it is in transit.
PRE-ORDER ITEMS
Items that are available for pre-order will be stated in the description on the product's page. It will be shipped out according to the estimated shipping date on that page. That date may subject to delays that are unfortunately beyond our control.
If an order contains both in-stock and pre-order items, it will be shipped together once all items are available.