SHIPPING

CHRISTMAS CUT OFF DATES

Please place your order by these CUT OFF DATES to receive your order in time for Christmas 🎄

  BLACK FRIDAY SALE  

Please allow up to 4 business days for your order to be processed during our Black Friday Sale
Orders with express shipping will be prioritised
Thank you for your patience!

DELIVERY COSTS & TIMEFRAMES

The below timeframes do not include order processing times. They are estimates provided by our delivery partners. We are not responsible for any transit delays caused by the carriers.

All shipping services include tracking

WITHIN AUSTRALIA

Service Cost Estimated Transit Time
Express

FREE on orders over $140

$12 on orders under $140

 1 - 4 business days
Standard $9 on orders under $140 3 - 10 business days

*Parcels going to NT may take an extra 1-2 business days

INTERNATIONAL SHIPPING

All international orders may be subject to duties, taxes and other related customs charges upon arrival in your country. It is the customer's responsibility to pay them. Please refer to CUSTOMS DUTIES & TAXES below.

We cannot ship to PO Boxes outside of Australia

UNITED STATES

Service Cost Estimated Transit Time
Standard

FREE on orders over $100 USD 

$9 USD on orders under $100

 6 - 15 business days
Express

 
FREE on orders over $200 USD

$23 USD on orders under $200

 3 - 6 business days 

CANADA

Service Cost Estimated Transit Time
Express

 
FREE on orders over $280 CAD

$33 CAD on orders under $280

 3 - 6 business days

UK

Service Cost Estimated Transit Time
Standard

FREE on orders over £90

£8 on orders under £90

 6 - 15 business days
Express


FREE on orders over £160

£17 on orders under £160

 3 - 6 business days

EUROPE

Service Cost Estimated Transit Time
Express

FREE on orders over $250 AUD

Orders over $150 AUD - discounted rate at checkout

$33 AUD on orders under $100

 3 - 7 business days

We ship to following countries in Europe:
Austria, Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland

Above rates do not apply to Iceland - see Rest of World

NEW ZEALAND

Service Cost Estimated Transit Time
Express

FREE on orders over $200 AUD

$16 AUD on orders under $200

 2 - 6 business days

ASIA

Service Cost Estimated Transit Time
Standard

FREE on orders over $150 AUD

$14 AUD on orders under $150

 5 - 12 business days
Express


FREE on orders over $300 AUD

$31 AUD on orders under $300

 3 - 6 business days

Currently shipping to: Singapore & Malaysia

REST OF WORLD

Country Service Cost Estimated Transit Time
UAE Standard

FREE on orders over 500 AED
60 AED on orders under 500 AED

 6 - 12 business days
Express

FREE on orders over 850 AED
85 AED on orders under 850 AED

 4 - 7 business days
Mexico Standard
FREE on orders over $200 AUD
$23 AUD on orders under $200 		11 - 19 business days
Express FREE on orders over $350 AUD
$36 AUD on orders under $350		 4 - 7 business days
Iceland Standard
FREE on orders over $200 AUD
$19 AUD on orders under $200		 11 - 19 business days
Express FREE on orders over $350 AUD
$39 AUD on orders under $200		 5 - 11 business days
South Africa Standard
FREE on orders over $200 AUD
$18 AUD on orders under $200		 20 - 25 business days
Express FREE on orders over $300 AUD
$37 AUD on orders under $300		 10 - 18 business days

CUSTOMS DUTIES & TAXES

Your order may be subject to import duties, taxes and other related customs clearance fees which are incurred once a shipment reaches it's destination country. They are imposed by the relevant authorities in the destination country and SANS TROU is not responsible for these charges, in the event they are applied. We have no control over the amount charged and these extra charges are not included in the checkout total on our website.
We are unable to refund parcels that are not delivered due to unpaid customs duties and/or taxes as they are the responsibility of the customer, as the receiver.

ORDER PROCESSING

We endeavour to process all orders within 1-3 business days of receiving your order. Orders with express shipping will be prioritised and processed first.

Whilst we try our best to get all orders out promptly, the above timeframe is a general guideline which is subject to delays during public holidays, sales or busier periods.

Once your order has been shipped, you will receive an email notification containing your tracking number. These emails may sometimes land in your spam folder, so please don't forget to check that!

DAMAGED OR LOST IN TRANSIT

All items are inspected carefully during packing to ensure they are in perfect condition before we ship it to you. Once the parcel has been forwarded to our shipping carrier, SANS TROU is not responsible for any damages or loss that may occur during transit.

We are unable to refund lost parcels or parcels that could not be delivered due to missed deliveries.

If you think that your parcel may be lost, please contact us at support@sanstrou.com and we will do our best to help you locate it. As the customer or receiver, you will be responsible for filing any claims with the shipping carrier.

SHIPPING DETAILS

Please ensure that all shipping details entered at checkout are correct. SANS TROU will not be held liable for unsuccessful shipments due to incorrectly inputted addresses. SANS TROU is not responsible for extra costs incurred should a recipient want to redirect their parcel to an alternative address, whilst it is in transit.

PRE-ORDER ITEMS

Items that are available for pre-order will be stated in the description on the product's page. It will be shipped out according to the estimated shipping date on that page. That date may subject to delays that are unfortunately beyond our control.

If an order contains both in-stock and pre-order items, it will be shipped together once all items are available.