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I bought these to wear on my wedding day and they looked absolutely gorgeous, I checked which clip before I bought and went with the regular as it was only for the ceremony. Sadly immediately after the ceremony I realised one of them had fallen off and was never to be found, because these are so light I didn't notice it wasn't there until I found the other one in my hair! I wish I'd have gone for the spring clip but thought the regular would be fine after reading the descriptions. Otherwise these earrings are gorgeous so I'm sad to have lost them.
Congratulations on your wedding, and thank you for the lovely words! We're so sorry one of your DOROTHEA went missing. For a heavier style like the DOROTHEA, the Spring Clip is the one we'd recommend for security, as its firmer grip holds heavier pieces in place regardless of lobe shape. The Classic Clip is our comfort-first option, so it's lovely to hear you didn't feel them at all, but its gentler tension does mean how securely it holds can vary with each person's lobe shape and thickness, so a little mindfulness is needed, especially with hair and movement. Given these were part of your wedding day, we'd love to help however we can, so please pop us an email at support@sanstrou.com!
The clips arent easy to use or secure enough
Hi Evelyn, thank you for your honest feedback. We're sorry to see that the clips haven’t felt easy and not fit as what you expected. As the DOROTHEA is one of our heavier styles, the Classic Clip may sometimes need a little extra grip on certain ear shapes/ sizes. For heavier and large styles, we often recommend our Spring Clip option, which has a tighter tension designed to hold that weight securely all day. Our team has already reached out to you about our complimentary clip swap service. Hopefully we can find the right fit for you! Thanks again for letting us know Evelyn.
