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Unfortunately I never got my order. I spent over a $100 on jewelry which I never do and when I tried contacting support they just let you know that they’re not liable for shipping. No help whatsoever, won’t even give a refund or store credit, I basically just gave them free money.
Hi there! Thank you for reaching out, and we're truly sorry to hear that this has happened to your parcel. I’d like to clarify that we’re actively working with the shipping couriers to locate your parcel and find a solution for you, as mentioned in our previous communication. Rest assured, we’re committed to resolving this and will keep you updated throughout the process. We understand how frustrating this can be, and we really appreciate your patience as we work to make it right. If you have any questions, feel free to reply to our email. We're always more than happy to help.
Love these earrings. I wore them all day the other day and couldn’t feel them at all after the initial putting them on. Super cute as well!
I love these earrings! Once I got the hang of putting them on, they’re so easy and comfortable to wear for long hours. They elevate every outfit.
Cute and simple clip-ons earrings, light and easy to wear. I've asked through email if I could get separate bags and even wrote it on the note before the payment but they didn't packed it as I requested. I was extremely disappointed by the fact it wasn't mentioned the extra fees that comes with it (item pricing + shipping + import fees). As much as I wanted to have a positive experience with sanstrou, I really had to pay way more than I expected it. This it'll be my first and last I'll buy from them.
Hey Elisa, we're sorry to hear that this has happened. We always try to accomodate for packaging requests, so there must have been a mix up. We've just sent you an email to fix this up. Thanks Elisa!
They are so sweet and dainty for clip-on earrings and look wonderful. Very comfortable to wear, forget you have them on.